March 16, 2020

 

Dear clients & network users:

 

We are all hearing a lot about COVID-19’s impact on peoples’ businesses and personal lives. As we adapt and navigate through these difficult times, our priority is to ensure continuity of service on all fronts.

 

At FLO and our parent company AddEnergie, we know how important the availability of our EV charging network is to users – and our hard-working team is taking appropriate steps to keep it operating across North America.

 

In response to COVID-19, we have implemented a series of measures that will help protect our staff and support operational resiliency. You can read about those here.

 

What it means for you:

  • Our customer experience team will remain available to assist you 24/7;
  • Our network operations center will continue to offer you real-time network information, including via our mobile app;
  • Our app and FLO card will continue to function on our charging stations;
  • Our maintenance teams will remain on the road and ensure timely service and repairs.

 

In other words: charging as usual.

Thank you for choosing FLO for all your charging needs.

 

Sincerely,

 

Louis Tremblay

President and CEO

FLO

 

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To reach us:

service@flo.com

855-543-8356