End of the 3G Network

The 3G Sunset refers to the gradual shutdown of 3G networks by Canadian mobile service providers in order to free up spectrum for more modern technologies such as LTE and 5G. Once 3G service is removed, devices or systems relying exclusively on 3G connectivity will lose network access.

https://crtc.gc.ca/eng/phone/mobile/3g.htm

Operators are decommissioning 3G to reallocate spectrum to LTE/5G networks, which are faster, more reliable, more secure, and more energy-efficient.

Canadian telecommunications providers will fully decommission their 3G networks by March 31, 2027. Many EV charging stations across the country will lose connectivity if their communication gateway is not upgraded.

TELUS 3G Sunset – Official Notice
BELL 3G Sunset – Official Notice

Charging stations that use a 3G gateway for connectivity, remote monitoring, software updates, diagnostics, or payments will lose these capabilities once the 3G network is disabled. This may lead to service interruptions if no upgrade is performed.

FLO stations equipped with a 3G-based communication module will require an upgrade to maintain continuous connectivity. FLO continuously monitors the evolution of communication technologies to ensure high availability, performance, and reliability.

Many FLO stations are designed with built-in resilience. However, the loss of cellular connection can impact services such as real-time monitoring, remote diagnostics, reporting, authentication methods, and billing synchronization. Local charging functionality may continue depending on the station model and configuration.

FLO is rolling out a multi-phase upgrade strategy, including proactive identification of affected hardware, modernization of communication modules, software updates, and coordination with site owners to ensure service continuity.

No. Only the communication equipment needs to be upgraded. FLO stations are designed with a modular architecture, allowing the communication hardware to be replaced without changing the entire station.

Yes. Any station relying on 3G for connectivity, regardless of power level type, must be upgraded to retain full functionality. Connectivity is essential for remote management, payment systems, and availability status.

FLO directly contacts site owners and partners whose stations may contain 3G hardware. FLO will provide station-specific information, upgrade options, and timelines.

FLO stations are migrating to LTE-based solutions, aligned with modernization plans of Canadian network providers and industry recommendations favoring LTE Cat M1 and other next-generation cellular technologies to ensure stable IoT device connectivity.

Yes. LTE modules improve communication speed and reliability, enhance diagnostic capabilities, support smart features, and improve resilience against network congestion.

No. The FLO app relies on LTE/4G/5G networks, which are not affected by the 3G shutdown. Only stations using 3G modules require upgrades.

FLO recommends the following actions:

• Carefully read any communication regarding impacted stations.
• For Level 2 stations, locate the gateway, typically installed in a PVC NEMA 4 enclosure outdoors in line of sight with the station, or indoors in a provided or electrician-installed enclosure, or sometimes simply placed freely indoors.
• Wait for the commercial offer and respond within two weeks to be included in the regional deployment campaign.
• Locate the electrical panel and identify the breaker associated with the stations.
• Ensure access to the stations and electrical panel for technicians during upgrades.

If you are unsure whether your equipment or installation is affected by the 3G network shutdown, the best step is to contact us directly at:

3GCampaign@FLO.com

Our team will verify your situation and guide you through the appropriate actions.