How can we help?
On-Road Support
For immediate assistance at a station, please call us.
To report an issue encountered on the road, please fill in this form.
For more help and information, visit our FAQ page.
One station ID per form. Please submit multiple requests if needed.
Use the phone number found on your FLO public station.
24/7 support
FLO Account And Residential Products Inquiries
Need assistance your FLO account or have questions about our residential chargers?
FLO has issued a service notice regarding a limited number of FLO Home X3, X6, and X8 charging stations. Click here to learn more.
For more help and information, visit our FAQ page.
Use the form to submit your request.
Monday to Sunday 7am-9pm EST
Owner Support: Residential
Need assistance with your FLO Home®?
FLO has issued a service notice regarding a limited number of FLO Home X3, X6, and X8 charging stations. Click here to learn more.
For more help and information, visit our FAQ page.
Use the form to submit your request.
One station ID per form. Please submit multiple requests if needed.
Monday to Sunday 7am-9pm EST
Owner Support: Commercial
Need assistance with your commercial station?
For more help and information, visit our FAQ page.
Use the form to submit your request.
One station ID per form. Please submit multiple requests if needed.
Monday to Sunday 7am-9pm EST
On-Road Support
FLO Account And Residential Products Inquiries
Owner Support: Residential
Owner Support: Commercial
FLO offices and plants
Headquartered in Quebec City, FLO has offices and assembly plants located across Canada and the U.S.
Head office – Québec City
100-2800 rue Louis Lumière Québec, QC G1P 0A4, Canada
Shawinigan assembly plant
121-533 avenue de la Montagne Shawinigan, QC G9N 0A3, Canada
Montréal office
3 Place Ville Marie Suite 400 Montréal, QC H3B 2E3, Canada
British Columbia office
501 - 4190 Lougheed Highway Burnaby, BC V5C 6A8, Canada
Michigan office and assembly plant
1270 Pacific Dr, Auburn Hills, MI 48326, United States
Download the FLO App
The FLO Mobile app gives you access to thousands of stations from coast-to-coast. You can also manage your FLO HomeTM X5 settings directly from the app.
FIND A STATION
The FLO Network
Check out our map to view stations nearby on the FLO Network and our partner networks.
FLO operates one of the largest EV charging networks in North America for drivers to plug in wherever they are: at home, work or on the go.
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