Roaming with FLO: Taking You Even Further

FLO provides you with extended network coverage for your EV travels across North America thanks to partnerships with Electric Circuit, eCharge Network, BC Hydro EV and ChargePoint.

What is roaming?

Just like roaming on your cellular phone, roaming for EV drivers gives you access to charging stations on collaborating networks no matter where you are in the US or Canada.

How does it work?

Roaming is easy and convenient! Update your FLO mobile app to get started. Simply pull up at any collaborating network’s charging stations, start a session using your FLO mobile app and charge as you would at any FLO station.

Frequently Asked Questions (FAQ)

 

Which networks can I roam on?

Exclusively with your FLO membership, FLO members can access all stations on the Electric Circuit, eCharge Network, BC Hydro EV and ChargePoint.

Can I use my FLO card to roam on the ChargePoint network?
No. Roaming with ChargePoint is currently only available through the FLO mobile application.
How can I access roaming on the Electric Circuit, BC Hydro EV and the eCharge Network?

You can roam on the Electric Circuit, BC Hydro EV, and the eCharge Network with your FLO card and the FLO mobile application.

Can I access roaming on the ChargePoint network with my Electric Circuit or eCharge Network memberships?
No. You can only access ChargePoint charging stations through the FLO mobile application.
Do I need to have an account with other networks in order to roam?

No. You can use your FLO membership to access charging on any collaborating network.

Do I have to download the app from another network to access their charging stations?
No. You can use your FLO mobile app to access charging stations on any collaborating network.
How do I pay for a charging session while roaming on a collaborating network?

When roaming on Electric Circuit, BC Hydro EV, or eCharge Network stations, you can pay with your FLO card or through the FLO mobile app.

When roaming on ChargePoint stations, you can only pay using the FLO mobile app.

Do I get charged extra fees for roaming?
There are zero fees to roam between charging networks. However, please note that your mobile carrier might have additional fees if you’re traveling across country borders.
Where can I roam?
You can roam anywhere in the US and Canada on collaborating network charging stations.
How do I find available charging stations from another network?
You’ll be able to find all available charging stations using your FLO mobile app, and on the FLO interactive map.
Is my personal data shared between roaming networks?
No. Advanced safeguards have been put into place to ensure complete privacy for drivers.
Who do I contact if I need assistance with my charging session?
If you’re visiting another network, it is advisable to first contact FLO’s customer support line. If further assistance is required, we will work with the collaborating network.

Couldn’t find what you were looking for?

Contact our customer experience team to get support.

By phone: 1-855-543-8356

By email: service@flo.com