News, Press release | Feb 14, 2022

FLO and ChargerHelp! praise EV charging station reliability requirements for Bipartisan Infrastructure funding


FLO and ChargerHelp! praise EV charging station reliability requirements for Bipartisan Infrastructure funding

SACRAMENTO, CA – February 14, 2022 – Late last week, the U.S. Department of Transportation released initial guidance for its $5 billion funding from the Bipartisan Infrastructure Law to deploy 500,000 electric vehicle (EV) charging stations over the next five years. The guidance establishes initial standards for charging stations funded by the government, and it is expected that the Department will release more detailed standards in May. The initial standards specify that chargers “must achieve a high level of reliability”, which it defines as achieving greater than 97 percent uptime “at the individual station level”.

Electric vehicle (EV) charging network FLO and charging station maintenance and analytics company ChargerHelp! applaud the incorporation of reliability standards in funding guidance as a major victory for EV drivers, because it is expected that widely available, reliable charging stations will convince more Americans to choose cleaner EVs as their vehicle of choice. FLO and ChargerHelp! expect that high reliability standards will improve driver experience by reducing the risk that drivers get stranded when public chargers break. Furthermore, both companies believe reliability requirements will support accountability in the use of public funds for EV charging by setting clear minimum performance standards for funding recipients that are aligned with the interests of both EV drivers and funders.

Quotes from FLO and ChargerHelp!
“After more than a decade in this industry, we know that the best way to get maximum value for program funders is to set minimum performance standards for station reliability. This is a major statement from the Federal Government on the importance of reliability in EV charging that we expect to have a positive ripple effect on other publicly funded state and utility programs across the United States and the world.” – Louis Tremblay, President and CEO, FLO.

“We applaud the efforts of the Biden Administration and Secretary Buttigieg to put consumers first.  Drivers want to know that they can rely on public EV charging stations. I hope the uptime metric means that more people will give thought to the funding needed and will signal to companies that the time is now to invest in the means necessary to meet the 97% standard, if they haven’t already done so.” – Kameale Terry, CEO and Co-Founder, ChargerHelp!

About FLO
FLO is a leading North American electric vehicle charging network operator and a major provider of smart charging software and equipment. Every month, FLO enables over half a million charging events thanks to over 50,000 high-quality stations deployed on public networks, commercial and residential installations. FLO’s headquarters and network operations center are based in Quebec City, and its assembly plant is located in Shawinigan (Quebec). The company also has offices in Montreal, Vancouver and California, and regional teams located in Ontario, New York, and Texas. For more information, visit

About ChargerHelp!

ChargerHelp! is an app-based company that enables on-demand repair of electric vehicle charging stations, while building out local workforces, removing barriers and enabling economic mobility within all communities.  ChargerHelp! operates at the intersection of clean technology and workforce development. ChargerHelp!’s system solves the industry-wide problem of downed electric vehicle charging stations by providing on-demand repairs and maintenance support from trained and supported local workforces. ChargerHelp! is headquartered in Los Angeles, California with service in 11 states and immediate plans for expansion into another 8 states.

Contact Information:

Mahmoud Shabeeb
Senior Advisor, Media Relations and Outreach
(905) 312-0046