Insights | Apr 20, 2023

EV charging station: How to maintain reliability


EVolve powered by FLO: How can EV charging networks maintain high uptime?

In this episode of Evolve, a podcast powered by FLO, we tackle one of the biggest challenges facing EV charging networks – maintaining high uptime and reliability.


Electric vehicles have skyrocketed in popularity over the past several years, so charging network accessibility has become a critical issue. Unfortunately, according to J.D. Power research, at least one in five charging attempts fails EV drivers. But what can EV charging networks do to improve their uptime and reliability?

Improving public charging station reliability is not a one-time job

Join us as we sit down with Yann Benoit, Senior Director of Network Deployment and Operations, and Abel Zacharie, Senior Product Manager at FLO, as they dive deep into the world of EV charging reliability.

Together, they discuss:

  1. The importance of uptime from a business perspective
  2. The challenges facing EV networks
  3. Strategies to combat these issues.

Curious about how FLO calculates uptime? We explain it all in this article.

Abel explained, “A charger [can be] broken or damaged, or even bumped into by a car. Anything can happen. The key to reliability is the ability to detect that quickly so we can fix it quickly.”

It’s clear that maintaining high uptime is an ongoing effort and one that FLO takes seriously. As Yann points out, “Improving reliability is not a one-time job. We could say we have a high uptime, we’re above current standards, and our job is done. But we don’t stop there. We want the whole industry to get better. We’re thinking about the user and ultimately about the mobility revolution.”

With over 90,000 reliable charging stations across the US and Canada, FLO is one of North America’s largest EV charging solutions providers. So, whether you’re a business owner or an EV driver, this episode is a must-watch. Tune in now and learn how to make broken chargers a thing of the past! And check out our network map to find a public charging station near you.